A Review of Literature on the Gaps Model on Service Quality: A 3-Decades Period:. literature review based on the following criteria of analysis.
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Service Quality in Health Care Centres: An Empirical Study. 2.1 Literature Review The research literature on service quality has thrown numerous models by.
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The study aims to contribute to the research on service quality, analyzing almost 30 years of research on the Gaps Model proposed by Parasuraman, Zeithaml and Berry.